The shared mailbox will now appear in your MS Outlook below the primary mailbox.
Now, provide the shared email address to which the admin has added you, and then click Ok.
A new tab will appear on the screen click More Settings>Advanced>Add.
In the Email tab, click Change at the bottom.
Now, click the Email tab, and ensure that the right account is highlighted.
Click Account Settings, and then select Account Settings from the menu.
Start MS Outlook and go to the File tab.
However, if it doesn’t work for you, then you can add it manually by following the below steps: Shared mailboxes take some time to appear in the Outlook folder pane. However, if this doesn’t happen, you can add the shared mailbox manually. After restarting Outlook, the shared mailbox might appear in your folder pane below the primary mailbox. Once the admin adds you to the shared mailbox in Microsoft 365, you need to close and restart MS Outlook. Once these prerequisites have been met, you can proceed to add the shared mailbox in Outlook. These are the basic requirements that must be met before you can add a shared mailbox in Outlook.
The shared mailbox must have a display name.
The shared mailbox must have an email address associated with it.
The shared mailbox must be configured to allow external access.
The administrator has already given you access to the shared mailbox.
MS Outlook has to be configured with your Microsoft 365 account.
The shared mailbox must be set up and available in Microsoft 365.
Read Also: Two Easy Ways to Migrate Outlook Emails to Office 365 Mailbox Things to Know before using Shared Mailbox in Outlookīefore adding and using a shared mailbox in MS Outlook 2013, 2016, or 2019, make sure you have taken care of the following points: